surgaggTerms of Use

When you open an account on surgagg, you enter into an agreement with us to use our platform responsibly and in compliance with applicable law. Our terms set out what we expect from you, what you can expect from us, and how disputes are resolved. This page explains the core conditions that govern your use of surgagg.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether surgagg is available in your region, contact our support team before opening an account.

Account opening and verification on surgagg

To open an account on surgagg, you must be at least 18 years old and a resident of a jurisdiction where our services are lawful. During registration, you provide your full legal name, date of birth, email address, and phone number. We verify this information against official records to prevent fraud and money laundering.

Once your account is created, we require you to complete Know Your Customer (KYC) verification before you can deposit funds or withdraw winings. KYC involves uploading a clear photograph of your Indonesian identity card (KTP) and confirming your residential address. Our compliance team reviews your submission within minutes during business hours. If your documents are unclear or incomplete, we will request resubmission. This verification is a one-time requirement on surgagg.

You are responsible for keeping your login credentials secure. Do not share your password with anyone. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We recommend enabling two-factor authentication (2FA) on your account for additional security.

Deposits, withdrawals, and payment methods on surgagg

surgagg accepts deposits through multiple payment channels: e-walets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and bank virtual-account transfers (mobile banking, local payment, online payment, e-wallet). When you initiate a deposit, funds are credited to your account immediately upon successful payment confirmation. No deposit fees are charged by surgagg.

Withdrawals are processed to the same payment method you used for your most recent deposit, unless you request an alternative method. E-wallet withdrawals typically arrive within minutes; bank transfers may take up to one business day due to banking processing windows. All withdrawals are subject to verification review to prevent fraud. If we detect unusual activity, we may request additional documentation before processing your withdrawal.

We do not guarantee withdrawal processing times. Delays may occur due to banking system maintenance, payment provider issues, or verification requirements. If your withdrawal does not arrive within the expected window, check your payment method for error messages and contact our support team with your transaction ID.

Bonus terms and conditions

surgagg offers welcome bonuses and promotional offers to new and existing users. Any bonus offer is subject to specific terms, including minimum deposit amounts, wagering requirements, and game restrictions. Bonus terms are displayed at the time of offer; you must accept them explicitly before the bonus is credited to your account.

Bonuses cannot be withdrawn as cash. They must be wagered according to the terms before any winings derived from the bonus can be withdrawn. If you close your account while a bonus is active, any unclaimed bonus is forfeited. We reserve the right to cancel or modify bonus offers at any time.

Dispute resolution and complaints

If you believe surgagg has breached these terms or treated you unfairly, contact our support team with a detailed description of the issue. We will investigate and respond within five business days. If you are not satisfied with our response, you may escalate your complaint to our management team for further review.

surgagg operates across multiple cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Local disputes are resolved according to the laws of the jurisdiction in which you reside. We do not accept liability for losses arising from your own negligence, unauthorized access to your account, or use of surgagg in violation of local law.

Our commitments and your responsibilities

We at surgagg commit to maintaining transparent account records, protecting your personal data, and processing deposits and withdrawals fairly. We do not manipulate odds or game outcomes. All games on our platform are provided by licensed third-party developers and operate according to their published rules.

In return, you agree to use surgagg only for lawful entertainment purposes. You must not use automated tools, bots, or scripts to access our platform. You must not attempt to exploit system vulnerabilities or engage in fraud. Violation of these terms may result in account suspension or permanent closure, and forfeiture of any funds in your account.

These terms are governed by the laws of Indonesia. By opening an account on surgagg, you acknowledge that you have read and understood these terms and agree to be bound by them. We reserve the right to update these terms at any time. Continued use of surgagg after an update constitutes acceptance of the new terms.