surgagg Platform Privacy Notice

This page describes what we collect when you use surgagg and how we keep that data protected. We at surgagg take your privacy seriously. Our platform operates across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, serving players through local payment methods including DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you open an account or place a transaction, we gather information to verify your identity, process your deposit or withdrawal, and comply with local regulations.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Your data remains your own—we do not sell it to third parties, and we do not share it beyond what is necessary to operate your account and fulfill legal obligations.

What we collect on surgagg

We collect your personal information in several ways. When you register, we ask for your full legal name, date of birth, email address, and phone number. We also collect your Indonesian identity document (KTP) number and a clear photograph of your KTP during account verification. This is a one-time requirement on surgagg—you do not repeat it for subsequent transactions.

When you deposit or withdraw funds, we record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account), the amount, and the timestamp. We also log your IP address, device type, and browser information each time you log in. This helps us detect unusual account activity and protect against fraud.

We also collect information about your gaming activity—which games you access, how long you play, and your account balance history. This data helps us understand how our platform is used and identify technical issues. We do not use this data to profile you or make automated decisions about your account eligibility.

How we use your data

Our primary use of your data is to operate your surgagg account. We verify your identity to comply with Indonesian anti-money-laundering regulations. We process your deposits and withdrawals through our payment partners—mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment each receive only the information necessary to complete your transaction. We do not share your full KTP details with these payment providers; we share only your name, phone number, and transaction amount.

We use your email and phone number to send you account notifications—login alerts, withdrawal confirmations, and security updates. We may also contact you if we detect suspicious activity on your account or if we need to verify additional information for compliance purposes.

Our servers may sit outside your jurisdiction. We use data centers in Southeast Asia to host your account information and transaction history. These facilities maintain security standards equivalent to or exceeding Indonesian data-protection requirements.

Your rights on surgagg

You have the right to access, correct, or delete your personal data. To request a copy of the information we hold about you, contact our support team through the in-app chat or email. We will provide your data within seven business days. If you find any information is inaccurate, you can update it directly in your account settings or request our team to make the correction.

You may request deletion of your account and associated data at any time. Once deleted, your account cannot be recovered, and any pending withdrawals will be cancelled. We retain transaction records for seven years to comply with financial-reporting obligations, but we remove your personal identifiers from these records after your account is closed.

Cookies and tracking

We use cookies to keep you logged into surgagg and to remember your preferences. These are session cookies—they expire when you close your browser. We do not use tracking cookies to follow your activity across other websites. Our analytics system records page views and button clicks within surgagg only, to help us improve the platform's performance.

You can disable cookies in your browser settings, but this may prevent you from logging into your surgagg account. We do not use third-party analytics services that track you across the internet.

Contact surgagg

If you have questions about our privacy practices or wish to exercise your rights, contact our support team. We respond to privacy requests within seven business days. You can reach us through the in-app chat feature on surgagg, available during standard business hours. Our team can also assist with account security concerns, password resets, and withdrawal inquiries.

We at surgagg remain committed to protecting your data and operating transparently. This privacy notice may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through an in-app notification.